Path: Support (/support)The support center must be enabled in Settings → General → Support Center. Both clients and admins use the same page, with different views based on role.
Status Counts Bar
Below the page header, clickable badge counters filter the ticket list:
| Badge | Count |
|---|
| Open | New tickets awaiting first response |
| In Progress | Tickets being actively worked on |
| Waiting User | Awaiting client reply |
| Resolved | Marked as resolved |
| Closed | Fully closed tickets |
Ticket List
Search and filter controls:
- Search — by subject or ticket number
- Priority — Low / Normal / High / Urgent
- Category — Billing / Technical / Account / General
Ticket cards show:
| Field | Description |
|---|
| Ticket Number | Unique identifier |
| Priority Badge | Color-coded urgency level |
| Subject | Ticket title |
| Category | Issue category |
| Related App | Site or app this ticket is about (if set) |
| User | Submitting client (admin view) |
| Date | Submission timestamp |
| Status | Current state badge |
Creating a Ticket
Click Create Ticket to open the creation form:
| Field | Description |
|---|
| Subject | Brief description |
| Category | Billing / Technical / Account / General |
| Priority | Low / Normal / High / Urgent |
| Description | Full details of the issue |
| Attachments | Screenshots, logs, or other files |
Ticket Detail View
Click any ticket to open the full conversation thread.
For Clients
- Read the full conversation
- Add a reply
- Reopen a closed ticket (within 7 days)
For Admins (additional controls)
- Assign — assign the ticket to a support agent
- Change Status — Open / In Progress / Waiting User / Resolved / Closed
- Change Priority — Low / Normal / High / Urgent
- Change Category — update the topic category
- Internal Note — add a note visible only to admins (not the client)
- Close / Reopen — finalize or re-open the ticket
- Delete — permanently remove (confirmation required)
Admin Settings
Click the Settings button (admin only) to configure:
- Notification email for new tickets
- Auto-close rules (e.g. close resolved tickets after 7 days)
- Agent assignment defaults
Ticket Statuses
| Status | Color | Meaning |
|---|
| Open | Blue | Submitted, waiting for support |
| In Progress | Yellow | Support team is working on it |
| Waiting User | Orange | Support replied, waiting for client |
| Resolved | Green | Issue resolved |
| Closed | Gray | Fully closed |
If you use an external helpdesk (Zendesk, Freshdesk, Intercom), set a Support URL in Settings → General. The Support sidebar link will open your external tool instead of the built-in system.
