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Path: Support (/support)The support center must be enabled in Settings → General → Support Center. Both clients and admins use the same page, with different views based on role.

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Status Counts Bar

Below the page header, clickable badge counters filter the ticket list: Click any badge to filter the list to that status.

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Ticket List

Search and filter controls:
  • Search — by subject or ticket number
  • Priority — Low / Normal / High / Urgent
  • Category — Billing / Technical / Account / General
Ticket cards show:

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Creating a Ticket

Click Create Ticket to open the creation form: Click Submit — you receive an email confirmation with the ticket number.

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Ticket Detail View

Click any ticket to open the full conversation thread.

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For Clients

  • Read the full conversation
  • Add a reply
  • Reopen a closed ticket (within 7 days)

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For Admins (additional controls)

  • Assign — assign the ticket to a support agent
  • Change Status — Open / In Progress / Waiting User / Resolved / Closed
  • Change Priority — Low / Normal / High / Urgent
  • Change Category — update the topic category
  • Internal Note — add a note visible only to admins (not the client)
  • Close / Reopen — finalize or re-open the ticket
  • Delete — permanently remove (confirmation required)

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Admin Settings

Click the Settings button (admin only) to configure:
  • Notification email for new tickets
  • Auto-close rules (e.g. close resolved tickets after 7 days)
  • Agent assignment defaults

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Ticket Statuses

Closed tickets can be reopened within 7 days by adding a reply.
If you use an external helpdesk (Zendesk, Freshdesk, Intercom), set a Support URL in Settings → General. The Support sidebar link will open your external tool instead of the built-in system.